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Privacy Policy

Last updated: September 10, 2026 · Effective: September 10, 2026

Comfort Health Aid ("we", "us", or "our") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

1.1 Information You Provide Directly

• Contact details: name, email, phone number, mailing address.
• Health information: medical history, medications, symptoms, health goals, and other health-related details you share through our booking forms or consultations.
• Payment information: billing address and partial card details (processed securely via PCI-compliant third-party processors).
• Newsletter data: email address when you subscribe to our communications.
• Communications: any messages, feedback, or inquiries you send through our forms.

1.2 Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on site.
• Cookies and tracking technologies: small data files that help us remember your preferences and improve site performance.
• Location data: approximate location derived from IP address to show nearby services.

2. How We Use Your Information

We use your information for the following lawful purposes:

• To provide, schedule, and deliver home health and wellness services.
• To communicate with you about appointments, bookings, and follow-ups.
• To process payments and maintain billing records.
• To send our newsletter (only with your consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations (e.g., HIPAA, state licensing requirements).
• To protect against fraud, security threats, and misuse of our services.

3. HIPAA and Health Information

4. Sharing Your Information

We do not sell your personal data. We may share information only with:

• Our clinicians and care team — to deliver your services.
• Service providers — such as email, hosting, and payment processors under strict confidentiality agreements.
• Laboratories and referral partners — when medically necessary for your care.
• Legal authorities — if required by law, court order, or to protect rights and safety.

5. Your Rights and Choices

Depending on your state (and under laws like the CCPA, CPRA, and others), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to legal and medical record retention).
• Opt out of marketing communications.
• Unsubscribe from our newsletter at any time via the link in any email or via unsubscribe.html.
• Restrict processing of sensitive data where allowed by law.

6. Data Security

We use industry-standard security measures including TLS encryption, secure servers, access controls, and regular audits. However, no electronic transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy. Medical records are kept in accordance with state retention laws (typically 7–10 years). Newsletter subscriber data is retained until you unsubscribe.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If a parent or guardian believes their child has provided us with personal data, please contact us immediately.

9. Cookies and Tracking

We use essential cookies for site functionality and optional analytics cookies (with consent) to understand usage patterns. You can disable cookies in your browser, though some features may not work properly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

11. International Users

Comfort Health Aid is based in the United States. If you access our site from outside the USA, please note your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes means you accept the revised policy.

13. Contact Us